Cancellation Policy
(Right of Withdrawal)

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

Exercise of the Withdrawal
To exercise your right of withdrawal, you must inform us:
isento GmbH
Ostendstraße 242, 90482 Nuremberg, Germany
Phone: +49 911 21 77 38 70
Email: info@isento.de
by means of a clear statement regarding your decision to withdraw from this contract. You have the following equivalent options for this purpose:

• By post or email: You can send us an informal notification by post or by email.
• By model withdrawal form: You can use the attached model withdrawal form below or download it here as a PDF (the use of the form is however not obligatory).
• Electronically via our website: You can also submit your withdrawal directly via the electronic form (Withdraw from contract) or the withdrawal button on our website. If you make use of this option, we will immediately transmit to you (e.g. by email) a confirmation of receipt of the withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. We shall bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry Grounds
The right of withdrawal does not exist for contracts for the delivery of goods:

• that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
• that have been inseparably mixed with other goods after delivery due to their nature;
• audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Notice: If you return ordered goods to us within the withdrawal period without any further declaration, we will understand this as a declaration of withdrawal.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To:
isento GmbH
Ostendstraße 242, 90482 Nuremberg, Germany
Email: info@isento.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*) / received on (*): _______________________________

Name of the consumer(s): _______________________________

Address of the consumer(s): _______________________________

Signature of the consumer(s) (only if communicated on paper): _______________________________

Date: _______________________________

(*) Delete as appropriate.

As of: 09/2026