Right of rescission
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us (isento GmbH, Ostendstraße 242, 90482 Nuremberg, phone:
+49 911 21 77 38 70, E-Mail: info@isento.de)
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
decision to withdraw from this contract. You can use the enclosed Sample withdrawal form which, however, is not mandatory.
ZTo comply with the withdrawal period, it is sufficient that you send the
the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will have refunded to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. has been received by us. For this repayment, we will use the same means of payment that you used for the original purchase. transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. will you be charged any fees for this repayment. We may refuse to make the repayment until we have received the goods until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. whichever is the earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you of the revocation of this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the the condition, properties and functioning of the goods.
The following also applies to private customers
The right of withdrawal does not apply to the delivery of
- of goods that are not prefabricated and for the production of which an individual selection or determination by by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are customized;
- delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery; or mixed with other goods;
- Delivery of sound or video recordings or computer software in a sealed package if the seal has been seal has been removed after delivery
If you return ordered goods to us within the revocation period without any further declaration, we will understand this as a declaration of revocation. understand this as a declaration of revocation. You are at liberty to inform us of your revocation in any other way. other way.