The currently valid General Terms and Conditions for orders on www.shop.pib.rocks can also be found at www.shop.pib.rocks.
§ 1 Scope of application
- These General Terms and Conditions apply to all orders that you place via our online store (www.shop.pib.rocks).
- Our offers, orders, deliveries and other services are governed exclusively by these General Terms and Conditions. The inclusion of general terms and conditions provided by customers that contradict our general terms and conditions is hereby rejected.
§ 2 Conclusion of contract
- The offers in our online store are aimed exclusively at persons who have reached the age of 18.
- The presentation of goods in our online store represents a non-binding invitation to order goods via our online store. It is not a binding offer on our part to conclude a purchase contract.
- By clicking on the “Order with obligation to pay” button, you submit a binding offer to conclude a purchase contract for the goods displayed in the shopping cart in the form of an order. Before placing the order, you can check the contents of the shopping cart again and correct or change the order.
- As soon as we have received your order, you will receive a corresponding confirmation of receipt from us via an automatically generated e-mail. This confirmation of receipt does not constitute acceptance of the offer to conclude a purchase contract made with the order. A contract with us is therefore not yet concluded via the confirmation of receipt.
- In detail, the following technical steps are carried out when an order is placed in our online store:
- Click on the “Proceed to checkout” button in the shopping cart that appears;
- Click on the “Proceed to checkout” button to be redirected to the general order page, where the individual purchase steps are carried out;
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Step 1: Select the “Billing and delivery address” (if you do not have a customer account and are logged in; otherwise the billing and delivery address are stored);
- Enter the billing address
- If the billing and delivery addresses are not identical, you can “enter a different delivery address” by clicking on the checkbox
- Step 2: Select the payment method and shipping method;
- Step 3: All products in the shopping cart are displayed in an overview; it is possible to change the contents of the shopping cart and correct any input errors;
- Step 4: Complete the order by clicking on the “Order with obligation to pay” button.
- A purchase contract for the ordered goods is only concluded when we have expressly declared our acceptance of the order or when we have dispatched the goods to you. Your order can only be accepted by us up to the point in time at which you can expect to receive a response from us under normal circumstances. If payment is made in advance or via PayPal, the purchase contract is concluded immediately upon your order.
- Before concluding the contract, you have the opportunity to save the text of the contract, including these GTC. After conclusion of the contract, the text of the contract is no longer accessible to you, but will be saved by us.
§ 3 Right of withdrawal
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If you conclude the contract for purposes that cannot be attributed primarily to your commercial or independent professional activity and are therefore a consumer, you have a statutory right of withdrawal in accordance with the following provisions. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must contact us (isento GmbH, Ostendstraße 242, 90482 Nuremberg, phone: +49 911 21 77 38 70, E-Mail: info@isento.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the delivery of- of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- Delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- Delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
- If you return ordered goods to us within the revocation period without any further explanation, we will understand this as a declaration of revocation. You are at liberty to inform us of your revocation in any other way.
§ 4 Prices and payment
- The prices quoted in our online store include statutory VAT and any other price components plus the respective shipping costs. Detailed information on the shipping costs incurred can be found on our website at (insert link).
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Payment can be made using one of the following payment methods:
- Creditcard
- PayPal
- We will select the means of payment available in each case. In particular, we reserve the right to offer you only selected means of payment in order to hedge our credit risk in certain cases.
- If you use the credit card payment method, the purchase price will be reserved on the credit card used at the time of ordering. The credit card account is actually debited at the time we ship the goods to you.
- If you pay with PayPal, you will be redirected to the website of the provider PayPal when you place your order. In order to make a payment via PayPal, you must register with the provider PayPal.
§ 5 Delivery
- Unless otherwise agreed, the ordered goods will be delivered from our warehouse to the address you specify.
- Orders can only be placed to Germany and Austria. Delivery is only possible in normal household quantities.
- In principle, we do not assume the risk of having to procure the goods ordered. This also applies to orders for goods that are only described in terms of their type and characteristics. We are only obliged to deliver from our stock of goods and the goods ordered by us from our suppliers.
- We are entitled to withdraw from the contract if we have not been supplied correctly or on time despite a proper order of the goods and are not responsible for the lack of availability of the goods in accordance with the provisions of § 9. We will inform you immediately if the ordered goods are not available on time and, in the event that we wish to withdraw from the contract for this reason, we will exercise the right of withdrawal immediately. In the event of withdrawal, we will immediately refund any payments already made.
§ 6 Retention of title
We reserve title to the goods until the purchase price has been paid in full.
§ 7 Offsetting and right of retention
- You shall only be entitled to offset claims that are undisputed or have been legally established.
- You can only exercise a right of retention if it is based on the same contractual relationship.
§ 8 Warranty
Your warranty claims in the event of defects are based on the statutory provisions.
§ 9 Liability
- We shall be liable without limitation for intent and gross negligence, including intent or gross negligence on the part of our representatives or vicarious agents, and for culpable injury to life, limb or health.
- Otherwise, we shall only be liable in accordance with the Product Liability Act, in the event of culpable breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you may regularly rely or insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the goods. In the event of culpable breach of a material contractual obligation, liability shall be limited to the amount of damages foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
- A change in the burden of proof to the detriment of the customer is not associated with the above provision.
§ 10 Alternative dispute resolution
- The European Commission provides an online platform for out-of-court dispute resolution. You can access the dispute resolution platform via the following link https://ec.europa.eu/consumers/odr
- In the event of a difference of opinion regarding our contract, we will endeavor to resolve this with you by mutual agreement. Furthermore, we are not obliged to participate in a dispute resolution procedure and do not participate in a dispute resolution procedure before a consumer arbitration board.
§ 11 Final provisions
- The contract language is exclusively German.
- Contracts concluded subject to these GTC shall be governed exclusively by German law to the exclusion of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, “UN Sales Convention”). Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected by this choice of law.
- Should any of these provisions be or become invalid, this shall not affect the validity of the remaining provisions.